Accenture Hiring for New Associate-IT Help desk Job at Hyderābād Full Time

Skill required: IT Help desk – Customer Service Technology Support

Designation: New Associate

Job Location: Hyderabad

Qualifications: Any Graduation/BE

Years of Experience: 0-1 years

About Accenture Operations

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

What are we looking for?

We are looking for individuals who have the following skillset:

• Ability to perform under pressure
• Problem-solving skills
• Strong analytical skills
• Ability to manage multiple stakeholders

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.