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Information Technology
Accenture Hiring for Infrastructure Service Management Application Support Engineer at Gurgaon, Haryana Full Time
Full Job Description
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :10
Work Experience :4-6 years
Work location :Gurugram
Must Have Skills :Infrastructure Service Management
Good To Have Skills :Change Management
Job Requirements :
Key Responsibilities : -Major Incident, Problem, Change and Release Management -Coordinate, and standardize all ITIL problem management activities ensuring root cause and prevention is identified -Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution -Prepare reports and trend reports for use in the problem management process -Coordinate, convene and facilitate problem review meetings -Handling MIM bridges and CAB calls
Technical Experience : -Good understanding of ITIL -Good understanding of Problem-solving Techniques -Basic technical understanding of Servers, Applications, triaging, Network -Basic understanding of MS Suites -Should have experience on Trend Analysis and identifying improvement and automation opportunities -Advanced Excel knowledge including VB Macros
Professional Attributes : -An ability to learn and adapt new processes quickly -Good time management skills -An ability to follow processes -Strong documentation skills -Good communication skills both written and verbal -Should be flexible for 24X7
Educational Qualification : -Minimum Graduate degree on BTech, BE, BCA, BSc computers or BSc IT
Additional Information : -Basic knowledge on Ticketing Tools -Understanding of Workflows and Operational readiness
Qualifications
15 years of full time education