Skill required: Inside Sales – Customer Acquisition Strategy & Implementation
Designation: Associate Manager
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 10-14 years
About Accenture Operations
In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.
In the Inside Sales team you will provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule “first meetings” for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
The Customer Acquisition Strategy & Implementation team is responsible assisting our clients in their strategies to grow and acquire new customers. This involves acquiring new customers involves persuading consumers to purchase a company’s products and/or services.
What are we looking for?
We are looking for individuals who have the following skillset:
Customer Adoption & Success
Customer Growth & Experience Strategy
Ability to perform under pressure
Ability to establish strong client relationship
Ability to handle disputes
Ability to manage multiple stakeholders
Ability to meet deadlines
It would be a value add if you are proficient in:
Roles and Responsibilities
In this role, you need to analyze and solve moderately complex problems
You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
You will need to monitor & drive team performance, including throughput and quality as per defined metrics
Your primary upward interaction is with a direct supervisor or team leads
You will generally interact with peers and/or management levels with clients or internal stakeholders
You will be provided with minimal guidance when determining methods and procedures on new assignments
Decisions that you make often impact the team in which they reside and occasionally impact other teams
You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.
Please note this role may require you to work in rotational shifts.
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