Accenture Hiring For Associate Manager-Business Operations at Mumbai, Maharashtra Full Time

Skill required: Workforce Services – Workforce Management

Designation: Associate Manager

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 10-14 years

About Accenture Operations

In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.

The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space – providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits.

What are we looking for?

We are looking for individuals who have the following skillset:

Ability to adapt writing to brand tone and style

Adaptable and flexible

Problem-solving skills

Results orientation

Strong analytical skills

Numerical ability

Roles and Responsibilities

In this role, you need to analyze and solve moderately complex problems

You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures

The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals

You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions

You will need to monitor & drive team performance, including throughput and quality as per defined metrics

Your primary upward interaction is with a direct supervisor or team leads

You will generally interact with peers and/or management levels with clients or internal stakeholders

You will be provided with minimal guidance when determining methods and procedures on new assignments

Decisions that you make often impact the team in which they reside and occasionally impact other teams

You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.

Please note this role may require you to work in rotational shifts.

Qualifications

Any Graduation