Aarti Industries Hiring for IT Manager Job at Vadodara Full Time

Manager – Network Administration and End User Support

Central

IT

Manager

Group Leader – IT

Network Incharge

Lead and manage IT network planning, design, implementation

Manage critical network operations and organize support to L3 level escaltions related to Network

Manage End User Services and Suport

Handle, co-ordinate and resolve escalations received from Zonal IT Managers, Technical evaluation and periodic review of end user IT assets and finalise make/model along with Zonal IT manager

Interact with Leadership team in case of escalation and support them.

Establish state-of-the-art, scalable, reliable IT Infrastructure Network for AIL with built in redundancy, security and OT/IT segregation

Planning , Design WAN and LAN architecture

Ensure seamless user experience with superior performance of business critical applications across all Sites

Handle End User Support issues as per SLA, including VIP Users and own the ITSM platform

Zero unplanned downtime, uptime as per Industry Standards

Manage network partner ecosystem, and relevant contracts

Review of new technologies into areas of the network and suggest improvements in design/architecture or modifications to existing network.

Regular reviews with network partners on SLAs work on continual improvement of network area.

Implement and manage network diagnosis and monitoring tool

Monitoring of WAN links utilization and taking proactive actions to enhance capacity if required.

Monitoring network performance and track usage and develop and deliver a trend analysis of system load, usage and response

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken

Develop and Implement Network Maintenance Standard Operating Procedure

Get organize operational support and handle escalations for network

Analyze and prepare RCA/CAPA for major network failures in coordination with team and partner.

Provide on-site and telephonic technical services if necessary to insure the continuing operation and optimization of the network

Build short-term and long-term roadmap of the end user computing services to align with company strategy and lead initiatives to completion.

Lead process definition and improvements of IT user support experience. This action will include all steps of the incident and problem management process between incident/request intake and resolution.

Manage the service performance of the third-party IT Service Desk along with Zonal IT managers

Partner with information security to define and enforce PC compliance through tools and process.

Manage and maintain end user service tool for ITAM/ITSM

Handle, co-ordinate and resolve escalations received from Zonal IT Managers, Technical evaluation and periodic review of end user IT assets and finalise make/model along with Zonal IT manager , Interact with Leadership team in case of escalation and support them

10-12 years

BE/ B.Tech (IT) or Equivalent

Certifications like CCNA,CCNP, ITIL

To manage Network operations/support escalations and take them to closure. If require coordinate with internal team/SME.

Daily

To understand business requirement from network perspective and then initiate and drive initiatives within the organization and take them to closure

Proactively on regular basis

To interact with Vendors/Suppliers and procure network hardware and software

On Need Basis

Good team player and should be able to effectively lead the team

Aptitude to share knowledge and develop skills of the team

Desire to learn and explore new concepts and features in systems & processes.

Ability to build lasting relationships with all internal stakeholders

Good organizational and time management skills

Excellent communication and leadership skills

Working experience as network lead into networking area for 8+ year(s)

Architect and deployed CAN/LAN/WAN for manufacturing companies will be an added advantage.

Experince working on Cisco Meraki solutions , Fortinet firewall will be an added advantage

Experience working with leading OEMs like Cisco, HP Aruba, Sophos etc

Hands on experience in networking, routing, switching, wireless devices and firewalls etc

In depth knowledge of best practices around management, control, and monitoring of network infrastructure

Good organizational and time management skills

Excellent communication and leadership skills

Analytical thinker and problem solver

A proven track record for taking up IT inititiaves and successfully implementing then in the current and past organizations.

Ability to lead multiple projects simultaneously

Detail-oriented, self-motivated and highly organized with problem-solving skills

Good skill of preparing presentation on projects/activities