As a Salesforce Admin/Developer Programmer Analyst, you shall be responsible for providing support to the Salesforce user base of 6K+ people globally. Incumbent will be directly responsible for managing Salesforce.com platform (Sales, Service Cloud, Communities) along with all other Third-Party Applications installed/implemented on Salesforce platform.
• The incumbent will be required to manage Salesforce.com platform which includes Sales Cloud, Service Cloud, Communities and other Third-Party Apps implemented on Salesforce platform and used by Kronos in various process
• Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the responsibilities
• Manage Salesforce Production & Sandbox environments, assist in on-going Org activities (System health-checkups, Critical updates, Meta-data backups, Deployment fixes, Refresh, Audit logs etc.)
• Complete regular internal system audits and prepare for upgrades
• Install High-Priority Updates from Salesforce.com, Run Quarterly Database Maintenance Reports
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Strong understanding of Salesforce.com best practices and functionality, Governor limits and propose strategies for optimizing multiple interactive processes
• Implementation of security and sharing rules at object, field, and record level for different users at different levels of organization as well as creating various profiles and configured the permissions based on the organizational hierarchy
• Develop fields, objects, validation rules, workflow rules, approval processes to address and improve new and existing business needs; when appropriate, develop in test environment and promote into production
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Troubleshoot issues with Salesforce and work closely with different teams to fix the issues
• Review, analyze, and create detailed documentation of use cases, business processes along with user’s needs including release notes, workflow, data, functions, design aspects and steps required to develop or modify processes or systems
• Working closely with IT stakeholders, including Salesforce BA’s, Developers and management
• Effectively communicate & resolve technical issues both internally and externally
• Develop/Manage processes to continuously monitor Data quality & integrity
• Develop Triggers, Classes, Batch Processes, Controllers, Visualforce Pages, etc. to address and improve new and existing business needs
• Build integration & interfaces using SFDC Web Services API (Preferred)
Qualifications
Qualification:
• Bachelor’s degree (Preferred Computer Science/ IT) with strong academic credentials
• 5+ years of total experience & at least 3 years of Administration/Development experience in an integrated environment with advanced knowledge of and ability to develop code within Salesforce (preferred)
• Thorough understanding of Object-Oriented development, design & should be aware of SDLC
• Sound knowledge of Salesforce recommended best practice around design & development
• Knowledge of software/web development languages/protocols including: SOQL, Oracle, REST & SOAP services, amongst other is a must
• Experience with HTML, DHTML, CSS, JavaScript, JQuery, etc.
• Excellent communication skills (English – written and spoken)
Certifications:
• Salesforce.com Admin (ADM201, App Builder) certified
• Sales Cloud, Service Cloud, CPQ and Developer certification (PD1) preferred
Corporate overview
You’re empowered when you’re a Kronite.
Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired
Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® – and more than 40 million people in over 100 countries use Kronos every day.
EEO Statement
Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
Kronos participates in E-Verify. View the E-Verify posters here.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] or please call 1 (978) 250 9800.