Konecranes Hiring for Consultant – HR Solutions at Pune, Maharashtra Full Time

Full Job Description
SP Infocity
Employment type: Undefined term
Full-time/part-time position: Full time

Job Code USA/CA:
Consultant – HR Solutions

[[Pune]]

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Designation: Consultant – HR Solutions

Experience: 3-6 years in SAP SuccessFactors technical support and maintenance

Company Name: Konecranes and Demag Pvt Ltd

Website: http://www.konecranes.com

Your Key Responsibilities:
Ticket based troubleshooting and problem solving within agreed KPIs. Managing and solving incidents logged into ticketing tool (Service Now) (2nd level support).
Assessing severity, impact, and risk of incidents. Escalating to the management, when required.
Act as the technical point of contact to analyze and fix the complex application and systems issues
Root cause analysis together with the vendors and Konecranes internal specialists
Perform configurations in the system based on functional and technical documentation
Monitoring and maintenance of system integrations
System testing and documentation
Analysis and Reporting of support work, KPIs etc.
Taking ownership as Major Incident Manager in times of critical/high priority tickets (major incidents) in your area
Provide necessary support to colleagues during critical support situations
Contribute in continuous improvement ideas for improving efficiency and overall teamwork
Review all internal process documents and ensure they are up to date
Ensure effective communication and rapport with all stakeholders
Taking responsibility of Service Transitions for ongoing rollouts/developments
Contributing in various SSF projects as per need and at client location as necessary
Adhering to defined company policies, values and code of conduct
Ensure way of working that complies with audit requirement

What We Expect From You:
Must have configuration experience in various modules of SAP SuccessFactors
Nice to have certification in at least 2-3 modules within SAP SuccessFactors
Must have knowledge of integrations for SuccessFactors (SCPI)
Must be comfortable with MS office (especially Word, Excel, PowerPoint) to work along and prepare the reports as and when needed
Nice to have awareness of incident management process in a Support environment with an ability to work for SLA & TAT based service delivery
Nice to have knowledge about ITIL processes for Incident and Service Request Management
Must have earlier exposure on 1 or 2 Implementation / Upgrade / Rollout / Support projects for SuccessFactors
Must have excellent inter-personnel skills with a proven ability to work independently as well as in virtual global team
Must have good communication and presentation skill
Must be fluent in English, both verbal and written
Nice to have experience in interacting with global clients
Must have customer service-oriented approach to ensure end-user satisfaction
Must have a commitment to agreed targets and should be consistently capable of meeting deadlines
Must have the capacity to work under pressure
Must have an analytical approach to problem-solving
Nice to have knowledge on RPA, Test Automation
Nice to have awareness about ISO 14001, 45001 requirements
Willing to travel globally based on organizational needs
Willing to work in shifts / on-call when necessary

What We Can Offer You:
Insight to world-class IT Service Delivery
Competitive Salary and Work-Life balance
Innovative and dynamic working environment
Support of an excellent IT Service Delivery Team
Possibility to work in a leading crane building company with cutting-edge technology
Opportunity to take part in SAP SuccessFactors rollouts and travel globally

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.