EDGE Commerce Hiring for International Customer support executive (Night Shift) Job at Coimbatore Full Time

EDGE Commerce is looking for a polite, professional customer support executive to work on an International process. To provide outstanding service to our customers by providing documentation support, data entry, answering questions, handling complaints

Roles and Responsibilities:

· Answering or making calls to clients to learn about and address their needs and book an appointment.

· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.

· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

· Building lasting relationships with clients and other call center team members based on trust and reliability.

· Utilizing software, databases, scripts, and tools appropriately.

· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

· Taking part in training and other learning opportunities to expand knowledge of company and position.

· Adhering to all company policies and procedures.

· Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

· Understanding of company products, services, and policies.

· Strong time management and decision making skills.

· Adaptability and accountability.

Experience: 2+Yrs

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)