FedEx Looking for Customer Care Representative at New Delhi, Delhi, India Full Time

Company Description

FedEx is a global leader in shipping, transportation, e-commerce, and digital supply chain services. With a workforce of over 575,000 team members, FedEx has consistently ranked among the world’s most admired and trusted employers. The company focuses on innovating to enhance supply chains, simplify logistics, improve tracking and visibility, and provide a better customer experience.

Role Description

This is a full-time on-site role as a Customer Care Representative located in Delhi NCR. The Customer Care Representative will be responsible for addressing customer inquiries, resolving issues, providing support, and ensuring customer satisfaction on a day-to-day basis.

Job Location & Working Conditions

• Willingness to work from Delhi/NCR location
• Flexible to work in rotational shifts, including night shifts

Experience

• 1-5 years of prior experience in customer service, support, sales, or other communication-intensive roles is strongly preferred

Educational Qualification

• Minimum qualification: Graduate
• Exceptional communicators with diverse academic backgrounds may also be considered

Skills & Abilities

• Exceptional communication mastery – both verbal and written
• Solution-oriented thinking with strong attention to detail
• Adaptable and agile in a fast-moving environment