Duties & Responsibilities:
Make about 250 outbound calls per day to potential customers Share information about our products and services by following sales scripts Answering potential customer questions and follow-up call questions Strategic approach to retention & customer service Sell / Upsell products and place customer orders/requests in the system Closing sales and leading customer through the purchasing process Follow up with customer calls for collections where necessary Answer incoming calls and respond to customer emails Identify problem statement & escalate issues to the Manager as appropriate Document call information according to standard operating procedures Record calls through a computerized system Perform customized targeted sales strategies Meet required targets for assigned leads / Database, active and inactive calls Manage Leads and Maintain a Healthy Conversion Rate
Required Skills:
Telemarketing / Telesales or customer service experience A flair for sales with a go-getter attitude Ability to mould sales pitch according to the client behaviour & background Ability to withstand pressure & work in a fast-paced environment Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed
Required Functional Skills:
Process & product knowledge of the services offered Language skills – good English communication and a regional language Ability to negotiate & convince Sales, data & goal oriented
Required Behavioural Skills:
Values – Integrity, honesty, punctuality, process adherence & customer centricity Patience, listening, influence & persuasion Resilience and persistence Energetic & self-driven, exhibit professionalism
Work & Logistics:
Day shift on a rotational basis – Work From Home / Work From Office. Must have a desktop / laptop / VoLTE supported mobile phone 4G VoLTE connection with good network / internet stability
Job Type: Full-time
Salary: ₹178,000.00 – ₹193,000.00 per year
Experience:
Education:
Work Remotely: