Consistently inspect the quality of cleaning and upkeep maintained by the staff and accordingly offer guidance to the housekeeping supervisors to achieve best results as per the standard operating procedures
Frequently liaises with superior’s to review the results of systems followed as per the mall specifications
Responsible to help in recruiting the ideal staff to be a part of a motivated team by accordingly retaining and imparting training as per their job specification
Familiarize all staff concerned regarding safety, security and fire hazards limited to housekeeping
Prepare an exigency plan limited to housekeeping for force Majeure like flood, bomb threat, etc.
Solely responsible to maintain cleanliness, hygiene and proper sanitation within the common areas of the mall premises
Should possess the ability to obtain a good output from staff without compromising on quality especially during natural calamities, short staffing
Periodically generate weekly/monthly reports and timely submit the same to the superiors along with the monthly inventory of materials and machinery used for the upkeep of the mall
Regularly coordinates and closely monitors all maintenance requisitions pending and accordingly follows-up on the same to ensure the mall is conducive and does not deteriorate at any stage
Systematically prepare schedules related to daily /specialized cleaning, pest control, façade cleaning, horticulture and ensure it is successfully carried out by the outsourced contractual staff
Coordinate with the concerned vendor to periodically review staff performance and initiate disciplinary action accordingly
Emphasize on the importance of staff inculcating proper work ethics by maintaining grooming and courtesy service standards to exceed customer’s expectation
Prepare capital expenditure, special repair and maintenance as per the mall requirement
Control the over head expenses and works well within the monthly budget by ensuring staff are accountable for all material wastage
Periodically generate monthly reports on preventive maintenance and analysis of loss/ usage per area on every major expense category including but not limited to labor, chemicals, supplies, contract cleaning and other related housekeeping service
To offer recommendations to improve work culture in the department
Help safeguard the mall assets by implementing control procedures for supplies, equipment, and other items
Build and maintain a healthy vendor relationship
Process all bills received and comply as per the laid down norms
Implement and comply corporate directives limited with Housekeeping