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Only for Girls. CALL us on 8982032344 Job Summary
To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails/whatsapp and deal with multiple customers at the same time.
Managing of the Returns and Refunds Process
Coordinating with different courier partners, to get an update on the delivery status etc
To manage all daily tasks and duties related to the process with strict compliance to guidelines.
Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience Desired Skills
Excellent written and verbal communication skills.
Must be Customer centric.
Extreme dedication, sincerity and willingness to go the extra mile
Excellent knowledge of basic computer skills.
Previous experience in ecommerce, customer care, retail, BPO or KPO is preferred
Please Note
We’re not a BPO, KPO. * We have only 1 shift: Morning shift (10 AM – 6 PM)