Full Job Description
Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 20 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.
Where you will make an impact:
Professional presence and excellent communication skills
Proven experience working with executives (supporting meetings/technical needs)
Responsible for learning and working independently.
Responsible for providing excellent support and timely service.
Being a team leader in support of Ellucian customers and call resolution.
Providing IT support across the Ellucian organization.
Taking on and resolving “Tier 2” requests and Incidents.
Providing excellent customer service.
Process improvement through automation and the use of technology.
Being a leader on the Technical Services Team.
Other duties as assigned
What you will bring:
Proven experience on ticket management (updates/SLA’s/closure)
PC imaging, configuration, troubleshooting, and support (Windows 8, 8.1, 10, OSX).
Support of Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT-supported devices, repair and maintenance, and all Ellucian specific applications.
Experience with cloud technologies (Box, Zoom, and Office365)
Remote user support including – VPN installation and configuration
Testing new releases of software, Operating Systems, hardware, and peripherals.
Knowledge of PC support tools (i.e., BigFix, OSD, TeamViewer, and TEM).
Take on and resolve complex calls or tasks the other technicians could not resolve.
Working knowledge Audio Visual and Video teleconferencing
What makes #Ellucianlife
22 days annual leave plus 11 public holidays
Competitive gratuity policy
Group insurance and Annual health check up plan with a variety of family and wellness benefits.
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
5 charitable days to support the community that supports us
Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
Parental leave
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
o Education Assistance Program
o Professional development opportunities
Additional Information:
Req ID: 3987
Hiring Type: Full – Time
Level of Experience: Mid-Career
Remote: No
Travel Required: 0%-25%