Acme Services Hiring for AqualisBraemar LOC at Mumbai, Maharashtra Full Time

Job Description

Roles and Responsibilities

Technical Support Specialist, based in Mumbai office, to provide support to technical and admin staff across Americas/Europe/Middle East and APAC. Responsible for software support, maintaining, advancing and securing IT support

we offers independent consultancy services to the offshore energy (oil & gas and renewables), shipping and insurance industries. The group employs specialist engineers, naval architects, master mariners, loss adjusters and technical consultants in 33 countries worldwide. 450 employees where of 12 based in Mumbai, India.

Our IT systems are based on a highly scalable cloud infrastructure hosted on Microsoft Azure with Office 365. Microsoft Teams will be used as our primary communications and telephony solution as we migrate from existing legacy PBX systems. IT management is lead from HQ in in London, with additional support available in the APAC and Americas regions.

KEY RESPONSIBILITIES AND DUTIES

Research and identify solutions to software and hardware issues

Installs, fully configures, and supports Windows operating system and Microsoft Office applications

Diagnose and troubleshoot technical issues, including account setup, user desktops / laptops, system and network configuration, both remote and local

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution

Provide technical and training to customer upon setup completion.

Talk staff through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams

Provide prompt and accurate feedback to staff

Prioritise and manage several open issues at one time

Accomplish all other tasks as reasonably assigned or requested by management

Windows Operating Systems to advanced level

Deployment of laptops and mobile phones for staff

Strong understanding of network permissions and security

Strong understanding and working knowledge of Active

Directory, AADDS, AAD, group policy and domain controllers

Good knowledge of routers, firewalls, switches, VPN devices

and wireless technologies, including TCP/IP, DNS & DHCP

Server administration

Understanding of backup and restoration methods

Natural interest in IT with desire to keep up with latest

technologies

Good understanding of AV technologies and their

configuration and administration

Experience managing Sharepoint online

Experience from Microsoft Flow / Power Automate

Role:Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Other

Role Category:Other

Employment Type:Full Time, Permanent

Key Skills

Middle EastOffshoreTechnical SupportIT SupportConsultancy ServicesSoftware Support

Education

UG:Diploma in Engineering

Company Profile

Acme Services

We are hiring

Company Info

Contact Company:Acme ServicesWebsite:http://www.acme-services.in