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Roles and Responsibilities
Assess customers needs as per the guide lines given by the manager
Build sustainable relationships and trust with customers accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies
Get Upsell & create scope of business
Maintain & Improve business & relations with clients by selling online
Desired Candidate Profile
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively