Full Job DescriptionBasic Information
Country
India
State
NA
City
Bangalore
Date Published
12-Oct-2021
Job ID
31898
Travel Amount
up to 10%
Description and Requirements
BU/PRODUCT DESCRIPTION:
GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.
PRIMARY ROLES AND RESPONSIBILITY:
Position Overview – This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Application Managed Services Consultant will provide consultative operational services on BMC ITSM. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.
Provide operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
Follow the ITIL standard best processes.
QUALIFICATION AND REQUIRED SKILLS:
Candidate must possess a bachelor’s degree.
6-12 years’ IT experience
Should have worked in Applications Managed Services and Consulting Services environment
Experience on UNIX operating system and ITIL framework is an advantage.
Excellent in troubleshooting ITSM applications, integrations, customizations.
Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.
Should be customer facing.
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Effective communication skills (verbal and written).
Willing to work in US/rotational shifts, weekend and ready to be on-call to support priority issues
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.