Intelerad Hiring for ITSM / ServiceNow Developer at Pune, Maharashtra Full Time

Full Job DescriptionCompany Description

Over the last 20 years, Intelerad has grown into a leader of the medical imaging software industry. Our distributed solutions play a vital role in the delivery of healthcare across 11 time zones and 3 continents. We take pride in being a world-class healthcare solutions company with more than 400 employees and over 1,000 customer sites. Our workplaces encourage growth and professional development.

We are Intelerad. Join us if you want to be the best version of yourself and make a difference in healthcare.

Job Description

Job Summary:
The IT Service Management Developer is responsible for supporting and improving Intelerad’s client facing IT Service Management Platform, ServiceNow. As a key member of the agile development team responsible for the design, testing and maintenance of our ServiceNow platform, the IT Service Management Developer will analyze business requirements, design, implement and test solutions in ServiceNow infrastructure. This role also includes integration work with other Intelerad platforms like Atlassian’s JIRA and developing standalone ServiceNow applications in support of IT Service Management and Project Management Workflows.

Duties/Responsibilities:
Develop and implement solutions for ServiceNow

Use Jira to support and document the change management process from Dev to Test to Prod

Move configuration and development changes from Dev to Test to Prod using SN update sets

Develop small standalone SN tools and dashboards to support ITSM and Project Management workflows

Create and configure workflows based on the business requirements and best practices

Perform integration between ServiceNow and other Intelerad business systems

Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros,etc.

Manage the different web portals used by internal and external clients, using JavaScript, BootStrap and Angular

Participate in problem-solving during ServiceNow development, testing and production

Monitor health, usage and overall compliance of ServiceNow and its applications

Load, manipulate and maintain data between ServiceNow and other systems

Participate in the development and delivery of training for end-users

Work directly with end users to resolve issues in ServiceNow

Participate in deploying and validating ServiceNow patches/updates and new versions of the platform

Qualifications

Bachelor’s degree in Engineering, Computer Science or equivalent

2+ years of experience in software development

2+ years of experience with ServiceNow

Experience with Service management processes and ITIL

Advanced Knowledge of:
JavaScript (JS)

SN JS APIs

JSON & XML

HTML & CSS

Web UI Model–view–controller model

AngularJS / BootStrap

Working Knowledge of:
Jelly

Atlassian JIRA

SalesForce

NetSuite OpenAir

ERP/CRM/HRM

GSuite/Slack

Attention to details and strong problem solving abilities

Strong technical aptitude and approaches challenges as opportunities and sees every day as a chance to become better

Excellent teamwork skills, with the ability to develop and maintain internal and external relationships

Desired Experience/Skills:
Good English written and oral communication skills

Good knowledge of French is a strong plus

Proven ability to be structured, organized and detail oriented

Familiarity with Health care and medical imaging

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate application