Sr. Customer Support Executive – Your future position?
In this role – As a Sr. Customer Support Executive you will manage sales order process from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Be the central link between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.
Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships.
In this exciting role you will be responsible for:
Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
Provide support for assigned customers and affiliates to meet order requirements
Day to day communication with customers, operations and sales
Interpret and analyses client schedules and prioritize orders
Resolve issues and handle customer complaints internally and externally
Confirm pricing, inventory availability and provide ship date information
Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
Coordinate with planning on information relating to demand planning and stock positions
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
Provide coverage and support accounts for other team members as necessary
Properly identify the right communication method based on the sense of urgency and issue
Knows how to diffuse a difficult situation and get resolution with the customers
Identify opportunities for improvements in customer care
You ?
Are you someone who wants to grow and have an opportunity to work in a dynamic and stimulating environment? Who finds energy in new challenges and the opportunity to make a difference to business decisions and end solutions? Then come and join us.
Your professional profile includes:
Education / Background:
The incumbent should have a bachelor degree.
5 to 6 years in customer facing role, industry experience preferred
Good Team player
Able to multi-task and work under a fast moving environment
SAP Knowledge is preferable.